Last updated: July 2026
Welcome to Route & Routine.
These Terms & Conditions explain the terms that apply when you use our website, contact us, or purchase services from Route & Routine.
By using our website or engaging our services, you agree to these Terms & Conditions.
If you have any questions before using our services, please contact us:
Email: routeandroutine@gmail.com
Route & Routine provides planning, organisation and coordination support, including:
Our services are designed to provide research, organisation and planning assistance based on the information available at the time.
Every client and project is different. Where appropriate, a written proposal or service agreement will be provided before work begins. Services, deliverables and timescales will be agreed between Route & Routine and the client before work begins.
Unless otherwise agreed, any estimated timescales are provided in good faith and may be affected by the timely provision of information from the client or circumstances outside our reasonable control.
Depending on the service requested, support may include:
We aim to provide thoughtful and accurate support, but we cannot guarantee that recommendations, availability, pricing, schedules or third-party services will remain unchanged after information has been provided.
Route & Routine provides travel planning and research support only.
We are not a travel agent, tour operator or booking provider and we do not sell travel products or arrange travel contracts on behalf of clients.
We do not:
Any bookings, payments, contracts or agreements entered into with travel providers are made directly between the client and the relevant provider.
Clients remain solely responsible for reviewing and confirming all booking details before making bookings or travelling, including:
Any recommendations provided by Route & Routine are based on information available at the time of research. Clients should verify important details before making final decisions, bookings or financial commitments.
Route & Routine cannot accept responsibility for changes, cancellations, delays or issues caused by third-party suppliers. Clients should ensure they have appropriate travel insurance where required.
To provide effective support, clients are responsible for providing accurate, complete and up-to-date information.
Clients also agree to:
This may include information relating to:
Route & Routine is not responsible for delays, inaccuracies or issues arising from incomplete, inaccurate, outdated or late information provided by clients.
We aim to provide recommendations based on research, experience and information available at the time.
However, circumstances can change, including:
Clients should independently verify important information before making final decisions, bookings or financial commitments.
Unless otherwise agreed in writing, all itineraries, planning documents, checklists, templates, research, organisational systems and other materials created by Route & Routine remain our intellectual property.
These materials are provided solely for the client's personal use and may not be copied, reproduced, distributed, resold or used for commercial purposes without our prior written permission.
This does not affect your ownership of any personal information or documents that you provide to us.
The cost of services will be agreed with the client before work begins.
For one-off services, payment may be required before work begins. Unless otherwise agreed in writing, work will not commence until any required upfront payment has been received.
Details of any required deposits, upfront payments or payment schedules will be communicated clearly before services begin.
For ongoing services or retainer arrangements, payment terms, billing frequency, included services and any renewal or cancellation arrangements will be agreed separately with the client.
Where payment is overdue, we reserve the right to pause work until outstanding payments have been received.
If you need to cancel or change a service, please contact us as soon as possible.
Any cancellation terms, refunds or outstanding payments will depend on the service agreed and will be communicated before work begins.
We reserve the right to cancel or decline a service request where appropriate, including where:
We will normally communicate with clients by email unless otherwise agreed.
Clients are responsible for ensuring that the contact details they provide are accurate and up to date, and for checking their email (including spam or junk folders) for communications relating to their enquiry, project or services.
Route & Routine cannot be responsible for delays resulting from missed communications where reasonable attempts have been made to contact the client.
Route & Routine will provide services with reasonable care and skill.
However, we will not be liable for:
Nothing in these Terms & Conditions limits any rights you have under applicable consumer protection laws.
The information provided on the Route & Routine website is for general information purposes only.
While we aim to keep information accurate and up to date, we do not guarantee that all website content will always be complete, current or error-free.
We reserve the right to update, change or remove website content at any time.
Your personal information will be handled in accordance with our Privacy Policy.
By using our services, you acknowledge that your information may be collected and processed as described in our Privacy Policy.
Route & Routine welcomes clients from outside the UK.
However, our knowledge and experience are based primarily on UK processes and information. Clients outside the UK are responsible for ensuring that any recommendations or information provided are suitable for their location and circumstances.
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
Any updated version will be published on this website with the revised date shown at the top.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions, please contact:
Email: routeandroutine@gmail.com