Last updated: July 2026
At Route & Routine, your privacy matters. Whether you're getting in touch with a question, enquiring about one of our services, or working with us as a client, you should feel confident that your personal information will be handled with care.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
Route & Routine provides travel planning, special occasion coordination and everyday life organisation support. We are committed to handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website or contacting Route & Routine, you acknowledge the practices described in this Privacy Policy.
For privacy-related enquiries, please contact:
Email: routeandroutine@gmail.com
Route & Routine is a UK-based business providing travel planning, special occasion planning and everyday life organisation services.
For the purposes of UK data protection legislation, Route & Routine is the data controller responsible for deciding how and why your personal information is processed.
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:
Email: routeandroutine@gmail.com
We only collect personal information that you choose to provide to us when you:
Depending on your enquiry or the services you receive, this information may include:
Please only provide information that is relevant to your enquiry.
We ask that you do not include sensitive personal information (such as medical information, passport details or financial information) in your initial enquiry unless we specifically ask you to do so.
In some circumstances, limited sensitive information may become necessary in order to provide a requested service. For example, information relating to accessibility requirements or other travel-related needs may be relevant when assisting with travel planning. Where this information is required, we will explain why we need it and will only use it for the purpose for which it was provided.
We use your personal information to:
We will only use your personal information for purposes that are necessary, relevant and appropriate to the services we provide, unless we are legally required to use it for another purpose.
We take reasonable steps to keep your personal information secure and protect it from loss, misuse, unauthorised access, alteration or disclosure.
Information may be stored using secure digital services, including email and cloud storage providers used to operate our business and provide our services.
We take appropriate measures to protect access to these systems, including using secure passwords and maintaining suitable account security practices.
Access to personal information is limited to Route & Routine and will only be used where necessary to provide our services, manage our business, or fulfil our legal obligations.
We will only retain your personal information for as long as reasonably necessary to deal with your enquiry, provide our services and maintain appropriate business records.
Where information is no longer required, it will normally be deleted within 24 months unless we are required by law to keep it for longer.
If you become a client, we may retain relevant information for longer where necessary for business records, accounting requirements, legal obligations or the protection of our legitimate interests.
We do not sell, rent or trade your personal information.
We may share your information where necessary to operate our business, provide requested services, manage our systems, or comply with legal or regulatory obligations.
This may include trusted third-party service providers used to support our business operations, such as:
Where third-party providers process personal information on our behalf, they do so in accordance with their own privacy policies and applicable data protection requirements.
We take reasonable steps to ensure that appropriate safeguards are in place when using third-party services to protect your personal information.
We welcome enquiries from clients outside the UK.
However, our knowledge and experience are primarily based on UK processes, services and regulations. If you are located outside the UK, you are responsible for ensuring that any advice, arrangements or information provided is suitable for your location.
Our website may use cookies and similar technologies to support website functionality, security and the operation of our services.
Currently, Route & Routine only uses cookies that are necessary for the basic operation of this website.
If we introduce additional cookies or similar technologies in the future, such as analytics, marketing or other optional services, we will update this Privacy Policy and provide any required information or consent options in accordance with applicable data protection laws.
Under UK data protection laws, you may have the right to:
If you would like to exercise any of these rights, please contact us using the email address provided in this Privacy Policy.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been handled in a way that does not comply with data protection laws.
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Email: routeandroutine@gmail.com
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
Any updates will be published on this page with the revised date shown at the top.